Resume
My experience spans telecommunications, technology, commercial real estate, and digital consulting, with a focus on Experience Strategy, Service Design, User Experience, and digital transformation. I’ve worked with organizations ranging from startups to large enterprises, helping improve customer and employee experiences through research, collaboration, and practical problem solving.
For additional details about my experience and qualifications, you can download my current resume below.
Core Competencies
- Experience Strategy & Service Design
Journey Mapping • Service Blueprinting • Design Thinking • Process Improvement - User Experience
UX Research • Information Architecture • Interaction Design • Usability Evaluation - Customer & Employee Experience
Customer Experience (CX) • Employee Experience (EX) • Persona Development • Voice of the Customer - Leadership & Collaboration
Stakeholder Management • Workshop Facilitation • Cross-functional Collaboration • Change Enablement - Technology & AI
Google Gemini • AI Enablement • Agile • Scrum
Career Highlights
- Experience Strategy, Service Design, and User Experience across telecommunications, technology, and commercial real estate.
- Led customer and employee experience initiatives that improved products, services, processes, and technology.
- Extensive experience with journey mapping, customer research, process improvement, and cross-functional collaboration.
- Passionate about making complex problems easier to understand and practical to solve.