I’m a Customer and Employee Experience professional with many years of experience helping make complicated things easier to understand and use.

Throughout my career I’ve worked with organizations ranging from startups and digital agencies to large enterprises in telecommunications, technology, and commercial real estate. While my roles have evolved, the common thread has been understanding how people interact with products, services, and technology, then finding practical ways to improve those experiences.

I enjoy working with people from different disciplines to make sense of complex problems, build shared understanding, and develop solutions that make sense for both people and the business.

This website brings together a selection of projects from across my career. They represent different industries and technologies, but all reflect the same approach: listening, asking questions, simplifying complexity, and designing experiences with people in mind.