Ron Perrault     User Experience Design


Contact Information



I’m seeking a challenging position that would allow me to utilize my skills to create compelling digital experiences for iOS apps, Android apps, Web-based applications or Web sites.

Summary of Qualifications

User Centered Design Skills

  • User focused with a broad knowledge of usability processes and inspection methods.
  • Experienced conducting expert evaluation of interfaces, workflow and navigation.
  • Possess an extensive knowledge of interface standards and best practices.
  • Experienced planning, conducting and documenting usability testing sessions.

Design Skills

  • Excellent interface design and layout skills.
  • Strong conceptualization skills.
  • Expert in translating requirements into usable interfaces.
  • Extensive experience designing for dynamic interfaces.

Professional Experience

Mercatus Technologies

Toronto 2010 – Present

User Experience Designer at Mercatus Technologies (formerly Springboard Networks) designing integrated commerce solutions for the retail grocery industry.

  • Lead the UX for consumer facing applications on web, iOS and Android.
  • Define the UX for all Platform management web-based components including those for managing coupons, flyers, products, customers, online and special orders.
  • Progressive Grocer 2013 Mobile Tech Innovative Award for our customer specific iPhone, Android and iPad apps.

Mighty Digital, Direct + Design (now Bensimon Byrne)

Toronto 2008 – 2010

Information Architect for a digital agency working on projects for clients including Scotiabank, Ontario Ministry of Health and Long-Term Care, Ontario Ministry of Finance, Microsoft and Hyundai. Mighty is part of Bensimon Byrne.

  • Participate in concept ideation sessions.
  • Define flow, navigation, and functionality communicated to client and team through wireframes.
  • CASSIE award for Ministry of Health and Long-Term Care’s Health Care Options campaign.

frogware inc.

Toronto 2006 – 2008

Senior User Experience Designer for a custom software development company. I worked as part of a small team developing frogware’s first web-based offering – Neighbour Knowledge.

  • Collaborate in the defining of product specifications.
  • Define workflow, navigation structures, and functionality definitions.
  • Create interface design prototypes and functional specifications.

CE Technologies

Toronto 2003 – 2006

Senior Interface Specialist for an education solutions provider. I’ve participated in the development of a large number for projects including: Skill Management Environment, a skills assessment platform for individuals and businesses; SiteBuilder, a course marketing website development and management tool; Registrar, an education provider registration management tool; and various end-user education search and enrollment tools. Projects were developed in a UNIX environment, by small teams with aggressive timelines.

  • Manage project definition and specification in collaboration with senior management and key stakeholders.
  • Define component workflow, and functionality.
  • Develop interface wireframes and maintain functional application templates.
  • Coordinate integration of older tool-sets and functionality into new development projects.
  • Plan and conduct user testing and customer reviews.
  • Manage change requests, enhancements and bug resolutions in conjunction with developer, senior management and QA.


Richmond Hill 2000 – 2002

Senior Interface Designer and usability specialist as a part of Product Management for a Web-based rewards and recognition application service provider. I designed interfaces which allowed non-technical or inexperienced users to accomplish a variety of complex tasks. Highlights include:

  • Collaborate in the defining of product specifications.
  • Define workflow, navigation structures, and functionality definitions.
  • Create interface design prototypes based on functional specifications.
  • Develop detailed implementation guidelines, navigation maps and wireframes for use by Development and QA.
  • Create Usability test plans, conduct testing sessions with end users and deliver recommendations.
  • Mediated bug fixes and changes with Development and QA.
  • Participate in the design of interface elements and icons for desktop application management software.
  • Develop prototypes of customization options for use by Sales and Marketing.

RemoteNet Corporation

Toronto 2000

User Interface Designer and usability specialist as part of a small team developing integrated network management applications for the MSP market, delivered to end-users through a Web-based interface. The development team was based in Toronto and Los Angeles, California. Highlights include:

  • Play an integral part of every stage of the product development cycle.
  • Utilize user profiling and Use Case methodology to develop and validate product functionality, feature set and end-user work flow.
  • Function from a User Centered Design perspective to continually focus development toward supporting end-user needs.
  • Develop implementation guidelines, navigation maps and wireframes.
  • Design desktop application interfaces and icons based on Windows Interface Guidelines.
  • Develop new corporate brand identity, including Web and marketing strategies.
  • Participate in the development of Usability testing plans as well as in the Usability testing sessions.
  • Supervise Quality Assurance process and mediated bug fixes and changes.
  • Participate in planning for future version releases and timelines.

Symantec Corporation

Toronto 1998 – 2000

I was first hired by Symantec as an Online Content Developer in 1998 to develop product related content. In 1999 I was offered the Web Interface Designer position for the global Web site.

Web Interface Designer with responsibilities for the design or redesign of key sections on the global Web site, including the corporate homepage. Highlights include:

  • Redesign top level areas on the Web site to visually articulate Symantec’s new Internet security strategy.
  • Develop interim solutions to improve overall site navigation, usability and regional awareness.
  • Develop implementation guidelines, navigation maps and wireframes to communicate new standards to publishers and regional stakeholders.
  • Participate as part of strategic teams to plan future direction of the Web site.

Online Content Developer supporting well known products such as Act!, pcAnywhere and Winfax. Highlights include:

  • Web design, development and maintenance of multiple product sections and related pages.
  • Strategic planning and development for new product releases, Web applications and marketing initiatives.
  • Manage multiple concurrent design and development projects.
  • Develop and implement brand identity related designs.
  • User-interface design and development for Web applications.
  • Develop product demos to coincide with new product releases.
  • Develop project specification documents, style guides and implementation guides for completed projects.

Infinet Communications

Toronto 1996 – 1998

Senior Design and Production Manager involved in the development of over 40 Web sites for clients including Sympatico, McLean-Hunter, Eli Lilly and AT&T. Highlights include:

  • Meeting with clients to determine the requirements for their site.
  • Designing site architecture and navigation.
  • Creating prototypes and production templates.
  • Developing and meeting production work plans and schedules.
  • Coordinating project work plans with developers, content editors and programmers.
  • Supervising production staff and developers.
  • Insuring overall quality through site reviews, proofing and testing.
  • Designing, developing and supervising the maintenance of company web presence, including an intranet and client extranets.
  • Supervising translation and implementation for multilingual sites.

Mercer Union

Toronto 1996

As Production Coordinator, my responsibilities included:

  • Coordinating the digital archiving of Mercer Union’s twenty year exhibition history and developing an accompanying Web site.
  • Designing and developing production templates.
  • Developing databases to manage media and generate final HTML files.
  • Producing editorial content.

Education and Training

Ontario College of Art
Communication and Design: Graphic Design

Conferences and Professional Seminars
I’ve attended usability training sessions presented by Jakob Neilsen, Donald Norman and others. Also attended various conferences including Web, Internet World, New Media. Professional development seminars presented by Microsoft, Adobe and Macromedia.


References available upon request.