Ron Perrault     User Experience & Product Design Leader

 

Resume

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I’m a senior UX design professional with many years of experience creating compelling products and services, most recently as Senior Manager, User Experience for Rogers Connected Home. While at Rogers I have been responsible for creating the on-screen experience for TV platforms (Ignite TV, SmartStream, AnyPlace TV, Legacy Cable), and helped to define the early lifecycle journeys and experience for TV, internet and home phone products.
 

Specialties

User Experience Design (UX), Information Architecture (IA), Service Design, Customer Journeys, Interaction Design, Interface Design, Mobile Interface Design, Requirements Gathering, Workflow Analysis, Implementation Specification, Usability Evaluation & Testing

Recent Recognition

  • Ted Rogers Award – 2020 Team of the Year – Enhanced Self Installation
  • Ted Rogers Award – 2018 Team of the Year – Rogers Anyplace TV
 

Experience

 

Cadillac Fairview Corporation

Toronto 2022 – Present

Senior User Experience & Service Designer at Cadillac Fairview. Contract role, working with internal stakeholders to help establish a user experience practise within the Data & Technology department.

 

Rogers Communications

Toronto 2017 – 2022

Senior Manager, User Experience & Design at Rogers Communications. Customer Experience owner for all of Rogers Connected Home products and services including Ignite Internet, Ignite TV, Ignite SmartStream and Rogers Smart Home Monitoring. Some highlights include:

  • Enhanced Self-Installation – redesigning the self-installation processes and related collateral to ensure day of install customer success.
  • Early Life Cycle – audit ELC touch points and communications to improve clarity and reduce customer friction.
  • Self-Service Experience – identify points of friction and provide contextual support options to customers.
  • Platform Experience and Design – manage the visual identity and merchandising design for Ignite TV and SmartStream platforms.
 

Rogers Communications

Toronto 2014 – 2017

Senior User Experience Designer at Rogers Communications. Designing the 10 Foot User Experience for IPTV and current generation set top box, desktop and mobile devices, including a comprehensive redesign of Rogers Anyplace TV.

 

Mercatus Technologies

Toronto 2010 – 2014

Senior User Experience Designer at Mercatus Technologies designing integrated commerce solutions for the retail grocery industry.

  • Progressive Grocer 2013 Mobile Tech Innovative Award for our customer specific iPhone, Android and iPad apps.
 

Mighty Digital (Bensimon Byrne)

Toronto 2008 – 2010

Information Architect for a digital agency working on projects for clients including Scotiabank, Ontario Ministry of Health and Long-Term Care, Microsoft and Hyundai.

  • CASSIE award for Ministry of Health and Long-Term Care’s Health Care Options campaign.

 

Education and Training

Ontario College of Art
Communication and Design: Graphic Design
Conferences and Professional Seminars
I’ve attended usability training sessions presented by Jakob Neilsen, Donald Norman and others.

 

Interests and Activities

I’m a voracious reader, a daily swimmer, and a fair-weather runner. I do a lot of kayaking and enjoy cross country skiing during the winter months.

 

References

References available upon request.