Designing for the Digital Age: How to Create Human-Centered Products and Services
Kim Goodwin

This 740 page book is phenomenal! An excellent reference with lots of sensible advice and insight.

Later: The Research section of this book alone is phenomenal! And no where is the process of conducting interviews, modeling data and developing personas outlined in such detail. Proof – if proof were needed – that personas are based on research, not pulled from thin air.

This entry was posted on Tuesday, September 22nd, 2009 at 12:05 pm and is filed under Design, Reading, User Experience. Both comments and pings are currently closed.