Designing for the Digital Age: How to Create Human-Centered Products and Services
Kim Goodwin

This 740 page book is phenomenal! An excellent reference with lots of sensible advice and insight.

Later: The Research section of this book alone is phenomenal! And no where is the process of conducting interviews, modeling data and developing personas outlined in such detail. Proof – if proof were needed – that personas are based on research, not pulled from thin air.

For as long as I have been using OS X – when you tried to eject a disk that had an application running or a document open you would see the following ambiguous error. If you happened to have a lot of different applications running or documents open, finding which was preventing you from ejecting the disk was a guessing game.

I upgrade to Snow Leopard this past week… I was pleasantly surprised to discover that one of the many tweaks that made it’s way into 10.6 was this clarification as which application or document was culprit. And if there is more than one cause, both are listed.